Ticket/Gate Agent (Customer Service) at JFK

About the role

Delta Air Lines is seeking a Ticket/Gate Agent to join its team at JFK Airport. In this entry‑level position you will be the first point of contact for passengers, helping them through check‑in, boarding and baggage handling while ensuring a smooth travel experience.

Key responsibilities

• Manage the check‑in and boarding processes, including seat assignments and gate announcements.
• Verify travel documentation and assist passengers with ticketing and baggage check‑in.
• Tag, lift and transfer baggage, operating scales and loading bridges (bags up to 70 lb).
• Open, close and secure aircraft doors, and operate loading bridges.
• Escort unaccompanied minors and passengers with disabilities throughout the airport.
• Work flexible shifts ranging from early morning to overnight, 20‑40 hours per week.

Required profile

• High school diploma, GED or equivalent.
• At least 18 years old and authorized to work in the United States.
• Strong verbal and written English communication skills.
• Commitment to safety, security and personal data protection.
• Ability to pass a Physical Ability Test and a Customer Service Assessment.

Required skills

• Basic digital literacy for using ticketing and baggage systems.

What we offer

• On‑the‑job mentorship and opportunities for career advancement.
• Flexible scheduling based on seniority and operational needs.
• Work in a dynamic, customer‑focused environment at a major international airport.