Technical Support Specialist – Junior to Mid Level

About the role

We are looking for a Technical Support Specialist to join our team and help customers resolve technical issues while using our health services platform. The position is open to both junior and mid‑level candidates and involves close collaboration with customers and internal technical teams.

Key responsibilities

• Provide technical support to customers via email, chat and other communication channels.
• Troubleshoot and resolve platform‑related technical issues.
• Investigate reported problems, identify possible causes and document solutions.
• Escalate complex issues to development or engineering teams.
• Monitor support tickets and ensure timely resolution.
• Work with Product and Engineering teams to communicate customer feedback and recurring issues.

Required profile

• 1+ year (junior) or 3+ years (mid‑level) experience in technical or customer support, preferably with SaaS or web‑based applications.
• Strong problem‑solving abilities and clear communication in English.
• Experience with ticketing platforms and basic knowledge of APIs, logs or SQL is a plus.

Required skills

• Zendesk
• Intercom
• Jira
• APIs
• Postman
• SQL
• Database concepts

What we offer

• Fully remote work with flexible hours.
• Supportive and collaborative team environment.
• Opportunity to work with modern technology in a growing HealthTech company.
• Professional growth and learning opportunities.