Technical Support Engineer – RIS (US)

About the role

The Technical Support Engineer for RIS is the first point of contact for users of DeepHealth’s healthcare IT solutions. You will provide expert second‑level support, troubleshoot complex issues, and help ensure a seamless experience for radiology and other clinical workflows.

Key responsibilities

• Serve as the primary RIS technical support resource for customer healthcare IT projects, handling escalated tickets and coordinating with cross‑functional teams.
• Respond to inquiries via phone, email, and ticketing systems, maintain detailed incident records, and contribute to continuous‑improvement initiatives.
• Perform system updates, upgrades, and maintenance; conduct pre‑sales technical evaluations and provide level‑of‑effort assessments.
• Integrate and support solutions within public cloud environments and DeepHealth platforms, ensuring compliance with healthcare regulations.

Required profile

• Bachelor’s degree in IT, Healthcare Informatics, or equivalent experience.
• Minimum 5 years in IT support, including at least 3 years in healthcare or radiology‑focused technical support.
• Strong analytical, problem‑solving and customer‑service skills, with ability to work under pressure and manage multiple priorities.

Required skills

• Windows OS (7+), Linux system administration, and PC/server hardware knowledge.
• MSSQL database management, SSRS reporting, and scripting experience.
• Understanding of RIS, DICOM, HL7, EMR, networking concepts, and public‑cloud integrations.
• Experience with ticketing systems, ITIL processes, and on‑call support rotations.