Technical Support Engineer II – Network Security

About the role

Join Akamai’s Services team as a Technical Support Engineer II, focusing on network security for enterprise customers worldwide. You will work remotely while occasionally visiting the San Jose office to provide hands‑on assistance.

Key responsibilities

• Learn and deepen expertise in network security to support customer environments.
• Resolve support cases for global enterprise clients, ensuring high satisfaction.
• Maintain remote support operations with the ability to travel on‑site when required.
• Participate in on‑call rotations, including weekends and select holidays.

Required profile

• 5+ years of experience in a similar technical support role.
• Bachelor’s degree or high‑school diploma.
• Excellent spoken and written English.
• Strong understanding of Internet protocols such as DNS, HTTP, TCP/IP, and SSL.
• Knowledge in at least two of the following: Linux/Windows operating systems, networking, virtualization.
• Prior experience with cybersecurity or firewall companies.
• Willingness to attend occasional office visits in San Jose.

Required skills

• DNS
• HTTP
• TCP/IP
• SSL
• Linux
• Windows
• Networking
• Virtualization
• Cybersecurity
• Firewall technologies

What we offer

• Comprehensive health, well‑being, and financial benefits.
• FlexBase program that adapts work arrangements to your needs.
• Opportunity to work with cutting‑edge security technologies at a global leader.