Technical Support Engineer – Hybrid (Dublin, CA) or Remote (East Coast)

About the role

SavvyMoney is seeking a Technical Support Engineer to own partner‑reported production issues, diagnose problems across integrations, and ensure timely resolution for financial institution partners. The role can be based in Dublin, CA with a hybrid schedule or fully remote for qualified candidates on the East Coast.

Key responsibilities

• Own end‑to‑end partner‑reported production issues: triage, diagnose root cause, resolve or escalate, and communicate status until closure.
• Investigate across the stack—including application logs, API traffic, database queries, and partner‑side integrations for lending and deposit workflows.
• Provide clear, timely written updates to partners and meet defined response and resolution targets.
• Monitor live integrations, tune alerts and dashboards to detect problems proactively.
• Collaborate with Engineering and Product on code or product changes, writing reproducible bug reports.
• Convert recurring issues into permanent fixes via runbooks, knowledge‑base articles, automation, or monitoring improvements.

Required profile

• 3+ years of technical, application, or production support for a SaaS or platform product.
• Hands‑on troubleshooting of REST APIs and JSON.
• Proficiency with SQL for data investigation.
• Experience with log analysis and monitoring/observability tooling.
• Strong knowledge of consumer lending and deposit banking, able to translate business language into technical root causes.
• Excellent verbal and written communication.
• Comfort handling regulated consumer financial data and following established procedures.
• Sound judgment in prioritizing multiple simultaneous issues.

Required skills

• REST API troubleshooting
• JSON handling
• SQL querying
• Log analysis
• Monitoring and observability tools
• AWS or comparable cloud platform
• SAML SSO and TLS/SSL certificate troubleshooting
• Web and mobile application testing
• Jira Service Management (or similar ticketing system)
• Python scripting for support automation

What we offer

• Base salary $105,000–$115,000 per year, plus equity compensation.
• Flexible Time Off and paid volunteer days.
• 100% premium paid for medical, dental, and vision insurance.
• Disability and life insurance.
• Learning and career growth opportunities.
• Remote‑work setup reimbursement and monthly phone/internet stipend.
• Team‑building events, culture activities, and half‑day Fridays.
• 401(k) matching contribution.
• Beautiful East Bay office in Dublin, CA for hybrid collaboration.