Technical Product Support (TPS) Engineer III

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Technical Product Support (TPS) Engineer III in Santa Clara, CA. The engineer handles all technical support aspects for a specific customer, acting as the field escalation focal point between the customer and the division.

Key responsibilities

• Handle escalations, fleet performance, system installations, improvement programs and upgrades for a specific customer.
• Act as intermediary and field escalation focal point, providing technical support and documentation to field engineers, technicians and product support personnel.
• Provide Alpha Site support for installation, operation, calibration, service and testing of new hardware, process or software designs in-house or on engineering tools.
• Provide Beta Site support for new hardware, software or processes on a customer tool.
• Initiate and review ECOs so that data supports fixes, and communicate with the field.
• Generate and present system performance data such as MTBF, MTBI and availability, including process data and I/W spending analysis.
• Support GPS in generating documentation such as CENs and BKMs, and create and review documentation on technical improvements, system upgrades and support plans presented at customer level.

Required profile

• Conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Knowledge of best practices and how the area integrates with others, awareness of the competition.
• Resource for colleagues with less experience; able to lead small projects with manageable risk and resources.
• Able to solve complex problems and explain difficult or sensitive information while building consensus.

What we offer

• Salary of $110,500 to $152,000, depending on location, hire grade, knowledge, skills, experience and internal equity.
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program.
• Full-time position, travel about 50% of the time, relocation eligible.