Technical Product Support Engineer

About the role

Applied Materials, a global leader in materials engineering solutions for chips and advanced displays, is hiring a Technical Product Support Engineer in Santa Clara, CA. The engineer handles all technical support aspects for a specific customer, acting as the liaison between the customer and the division and supporting field engineers, technicians and product support personnel.

Key responsibilities

• Handle escalations, fleet performance, system installations, improvement programs and upgrades for a specific customer.
• Act as intermediary and field escalation focal point, providing technical support and documentation to field engineers, technicians and product support personnel.
• Provide Alpha Site support to Engineering on installation, operation, calibration, service and testing of new hardware, process or software designs, in-house or on engineering tools.
• Provide Beta Site support on installation, operation, calibration, service and testing of new hardware, software or processes on a customer tool.
• Initiate and review ECOs so that data supports fixes, and follow up with communication to the field.
• Generate and present system performance data such as MTBF, MTBI and availability, including process data and I/W spending analysis.
• Support GPS in generating documentation such as CENs and BKMs, and create and review documentation on technical improvements, system upgrades and support plans presented at customer level.

Required profile

• Conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Knowledge of best practices and how the area integrates with others, awareness of the competition and market differentiators.
• Able to act as a resource for colleagues with less experience and lead small projects with manageable risk and resources.
• Able to solve complex problems, exercise judgment from multiple sources of information and impact customer, operational, project or service activities across teams.
• Able to explain difficult or sensitive information and build consensus.

What we offer

• Salary of $110,500 to $152,000, depending on location, hire grade, knowledge, skills, experience and internal equity.
• Comprehensive benefits package, with possible eligibility for a bonus and a stock award program.
• A supportive work culture that encourages learning, development and career growth.