Technical Consultant – Patient Monitoring (Northern IL/WI)

About the role

Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands‑on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high‑impact technology that improves patient care and outcomes.

Key responsibilities

• Provide onsite and remote technical support, quickly responding to customer issues to minimize clinical workflow disruption.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Diagnose and resolve system, network, and application issues using structured troubleshooting approaches.
• Maintain accurate documentation of system configurations, troubleshooting activities, and support procedures.
• Collaborate with senior engineers, clinical partners, sales, and service teams to deliver high‑quality outcomes.

Required profile

• 2.5+ years of professional experience in IT services or a related technical environment, preferably in a hospital or healthcare setting.
• Associate degree in computer science, biomedical, engineering or related field; Bachelor’s degree preferred.
• Willingness to travel up to 75% across Northern Illinois and Wisconsin, including occasional overnight stays.
• Ability to work flexible hours, including non‑standard shifts, overtime, weekends, and on‑call rotations.

Required skills

• Patient monitoring systems, telemetry units, ventilators, defibrillators.
• IT systems and networking concepts.
• Technical troubleshooting and root‑cause analysis.
• Computer networking certifications (e.g., CompTIA Network+, CCNA).

What we offer

• Hourly pay range $29.00 – $45.00 plus overtime eligibility.
• Field service incentive bonus plans, on‑call pay, company fleet/car.
• Comprehensive benefits including PTO, 401k match, HSA contributions, stock purchase plan, and education reimbursement.
• Training, career advancement opportunities, and a supportive work environment.