Strategy & Operations Lead

About the role

Strategy & Operations Lead at Clarion, an AI‑driven healthcare operations startup in New York, reporting directly to the CEO to drive priority initiatives, manage AI agent deployment, and build scalable processes.

Key responsibilities

• Serve as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks.
• Manage AI agent deployment pipeline from initial customer onboarding through ongoing optimization.
• Build and document scalable processes for customer implementation, quality assurance, and ongoing support.
• Create dashboards to track key metrics across customer success, AI agent performance, and business operations.
• Manage vendor relationships and evaluate new tools to support the growing operations.

Required profile

• 2‑4 years of experience in consulting, investment banking, business operations, or high‑growth startups.
• Clear communicator who builds trust easily with healthcare customers and team members.
• Experience managing projects from start to finish and coordinating across different areas.
• Strong analytical skills; comfortable working with numbers and spotting trends.
• Ability to work in‑person at the NYC office and thrive in a fast‑paced environment.

What we offer

• Direct mentorship from the founding team and experienced leaders.
• Meaningful equity with early employee stock options.
• Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches.
• Team culture with quarterly retreats and monthly events.
• Impact at scale by building infrastructure that helps millions of patients access care.