Strategic Customer Success Manager

About the role

SentiLink is looking for a Strategic Customer Success Manager to lead relationships with its most important banking, credit‑union and fintech partners. You will guide customers through onboarding, drive product adoption, and help them meet their fraud‑prevention goals.

Key responsibilities

• Own strategic accounts across banks, credit unions and fintechs, acting as the primary point of contact.
• Develop deep expertise in fraud detection and SentiLink’s product suite.
• Lead onboarding activities, including dashboard training, account setup and usage recommendations.
• Conduct regular post‑onboarding meetings to share performance data, product updates and explore new solutions.
• Take a consultative approach to understand partners’ fraud challenges and propose solutions, even beyond SentiLink’s own offerings.
• Set business goals with each client and create plans to achieve them.
• Partner with Sales during pre‑ and post‑sales phases and collaborate with Data Science, Product, Fraud Intelligence and Engineering teams.
• Travel up to 40% of the time to visit clients and attend industry conferences.

Required profile

• 7–9 years of experience as an advisor, consultant, Customer Success Manager or Account Manager in the fraud or identity‑verification space.
• Proven ability to work cross‑functionally and share insights across Sales, Data Science, Product and Engineering.
• Experience partnering with Sales during pre‑ and post‑sales cycles.
• Self‑motivated, detail‑oriented and committed to partner success.
• Legal authorization to work and reside in the United States.

Required skills

• Salesforce
• Salesloft

What we offer

• Employer‑paid group health insurance for you and dependents.
• 401(k) plan with employer match.
• Flexible paid time off and remote‑work options.
• Regular company‑wide in‑person events and a home‑office stipend.
• Base salary $160,000–$190,000 plus bonus, equity and benefits.