Staff Technical Support Engineer – Cybersecurity

About the role

We are looking for a Staff Technical Support Engineer to provide second‑level support for our US‑based customers. You will be the go‑to technical expert, troubleshooting complex issues and ensuring customers get the most out of our cybersecurity solutions.

Key responsibilities

• Own and resolve customer cases, providing timely and effective solutions.
• Troubleshoot and diagnose technical problems across networking, Linux, and application layers.
• Collaborate with cross‑functional teams on projects that have company‑wide impact.
• Support customers in maximizing the value of our products.

Required profile

• Minimum 4 years of experience in a similar technical support role.
• Background in cyber security, specifically network or application security.
• Experience working with enterprise customer accounts.
• BS degree in Computer Science or equivalent preferred.
• Strong communication and problem‑solving abilities.

Required skills

• Technical networking knowledge (TCP/IP, application layer).
• Linux system support.
• SQL query composition and database interaction.
• Docker and Kubernetes environments (preferred).
• Scripting with Bash or Python (preferred).
• Familiarity with ServiceNow is a plus.

What we offer

• Opportunity to work on cutting‑edge cybersecurity solutions.
• Collaborative environment with global impact.
• Professional growth within a leading AI‑driven platform.