Specialist, Customer Onboarding & Partnership

About the role

Mastercard is looking for a Specialist to drive customer onboarding and partnership initiatives within its Franchise Growth & Enablement team. The role will support the onboarding of ecosystem participants, gather data, and map relationships to enhance the payments network.

Key responsibilities

• Collaborate with internal stakeholders to design and refine onboarding processes for a variety of products and services.
• Identify opportunities for process improvement and implement enhancements to elevate the customer experience.
• Develop comprehensive end‑to‑end documentation, training guides, and standard operating procedures.
• Prepare presentations, track performance metrics, and report trends to senior management.
• Participate in user‑acceptance testing (UAT) for platform upgrades and new feature releases.
• Lead initiatives that leverage data insights to support strategic partnership programs.

Required profile

• Strong analytical mindset with a focus on continuous improvement.
• Excellent communication and collaboration skills across cross‑functional teams.
• Detail‑oriented approach to documentation and reporting.
• Ability to manage multiple projects and meet deadlines.

Required skills