Solutions Engineer Strategy & Operations Lead

About the role

This is the first dedicated Strategy & Operations hire for the Solutions Engineering organization at Serval, a critical priority for the go‑to‑market team. You will lead strategy and operations for SE leadership, building the function from the ground up and driving technical win acceleration.

Key responsibilities

• Set strategic direction, partner with SE leadership to identify high‑leverage growth levers and refine hiring and org models.
• Drive pilot and POC forecasting excellence, implement scalable operating cadences, and lead strategic initiatives from thesis to rollout.
• Identify and remove friction in the technical selling motion, codify discovery and scoping methodologies, and ensure world‑class SE content and assets.
• Improve GTM systems and data architecture (Salesforce and related stack) and build analytics to explain technical performance.
• Partner with Product, Engineering, Finance and RevOps to translate pilot outcomes into actionable feedback and capacity planning.

Required profile

• 6‑8+ years of experience in Strategy & Operations, Revenue Operations or Business Operations at a high‑growth B2B software company.
• Strong analytical ability, comfortable structuring ambiguous problems, pulling data and delivering recommendations.
• Technical fluency sufficient to earn credibility with SEs and customer technical stakeholders.
• Proven track record driving open‑ended initiatives from strategy through execution.
• Comfort working with senior GTM leadership and cross‑functional stakeholders.

Required skills

• Advanced Excel / Google Sheets
• SQL
• Business Intelligence tooling (e.g., Looker, Tableau)
• Salesforce
• Gong
• Outreach or Amplemarket
• Clay

What we offer

• Impact: shape the success of a cutting‑edge AI automation product.
• Growth: build a fundamentally new AI offering with strong investor backing.
• Culture: join a team that values innovation, ownership, accountability and fun.