ServiceNow Solutions Architect - Customer Workflows

About the role

We are looking for a seasoned ServiceNow Solutions Architect to lead the design and delivery of large‑scale Customer Service Management and Field Service Management solutions. You will guide a development team, mentor consultants, and serve as the technical voice for executive clients.

Key responsibilities

• Set technical direction and lead the development team in implementing configurations, integrations, and custom development.
• Facilitate design workshops, oversee development, testing, and deployment for enterprise and public‑sector customers.
• Deliver technical artifacts related to ServiceNow configurations and integration development.
• Act as the primary technical point of contact for executive‑level clients, supporting program managers.
• Support business development and pre‑sales activities as the technical lead.
• Provide expert guidance and mentoring to implementation teams.
• Respond to Request for Information/Proposal (RFI/RFP) documents.
• Champion ServiceNow best practices across projects.

Required profile

• Minimum 6 years of ServiceNow architecture, development, and integration experience.
• Proven experience designing and executing large‑scale ServiceNow implementations.
• Deep knowledge of ServiceNow CSM, FSM, Service Portal, Integration Hub, REST/SOAP Web Services, and AppEngine Studio.
• Mentor and advisor to technical consultants and clients.
• Strong client‑centric communication and presentation skills.
• ServiceNow Certified System Administrator; preferred Certified Implementation Specialist for CSM and Certified Application Developer.
• Commitment to doing the right thing and willingness to travel up to 20% of the time.

Required skills

• ServiceNow architecture
• ServiceNow development
• ServiceNow integration
• Customer Service Management (CSM)
• Field Service Management (FSM)
• Service Portal
• Integration Hub
• REST/SOAP Web Services
• AppEngine Studio

What we offer

• Family‑first culture with unlimited PTO after the first year.
• Comprehensive health benefits with free coverage for the employee and competitive rates for family.
• 401(k) match and a variety of additional benefits.
• Investment in continuous growth through training and certifications.
• Opportunity to collaborate with top ServiceNow experts and make a meaningful impact.