Service Operations Coordinator – Spokane, WA

About the role

The Service Operations Coordinator will support KONE’s Seattle, Spokane and Helena branches from the Spokane office. You will act as the primary liaison for the tendered repair process, ensuring accurate order entry, parts requisition, and customer communication while promoting safety and quality.

Key responsibilities

• Provide specialized support to the service business tendered repair process, including booking quoted repair orders in SAP and initiating invoice down‑payments.
• Requisition parts, follow‑up with customers, and coordinate with operations and customers to schedule planned repairs.
• Maintain the technician on‑call scheduler, manage overtime calls, and assist supervisors with audit, permitting and invoice disputes.
• Perform general office and administrative tasks related to the branch’s repair business, including updating SAP and ordering office supplies.

Required profile

• 2+ years of progressive customer service experience.
• High school diploma or equivalent.
• Well‑organized with a strong customer‑service mindset.
• Ability to work in a fast‑paced environment and adapt to changing priorities.

Required skills

• Proficiency in Microsoft Word and Excel (PowerPoint preferred).
• Experience using SAP for order entry and tracking.

What we offer

• Competitive salary range $63,000 – $82,740 per year.
• 401(k) employer match and non‑elective contributions.
• Medical, dental, vision, and prescription coverage.
• Well‑being program, HSA, FSAs, and employee assistance.
• Paid time off, holidays, parental and family leave.
• Tuition reimbursement and career development opportunities.