Service Department Assistant – Bronx, NY

About the role

Support the end‑to‑end administration of customer cases and work orders, ensuring accurate documentation, coordinating follow‑up activities, and helping drive continuous improvements in service delivery and operational efficiency.

Key responsibilities

• Coordinate vendor services, preventative maintenance scheduling, parts ordering, purchase requests and follow‑up on quotes, deliveries and repairs.
• Manage service work orders, verify required documentation, track open activities and support work order closure.
• Support inventory and asset management, including equipment registrations, database updates, asset additions/deletions and audit readiness.
• Provide administrative support for reporting, customer requests, vendor coordination and operational activities for the site lead and area service manager.
• Assist billing and financial processes such as invoice verification, purchase order tracking, billable event documentation and reconciliation support.

Required profile

• At least 1 year of experience in customer service and order processing.
• High school diploma or equivalent.

Required skills

• Data entry.
• Documentation and reporting.
• Administrative support.
• Billing processes.

What we offer

• Hourly pay range $20.00 – $31.00 plus overtime eligibility.
• Comprehensive benefits including generous PTO, 401(k) match up to 7 %, HSA contributions, stock purchase plan and education reimbursement.