Service Delivery Specialist

About the role

The Operations team is scaling fast to meet the growing needs of our partners and product. As a Service Delivery Specialist you will protect partner trust and deliver exceptional service at scale.

Key responsibilities

• Tri‑age and resolve complex partner escalations across payroll, tax, compliance, and money movement, acting as a trusted subject‑matter expert.
• Monitor partner Slack channels and respond with urgency, ownership, and clear communication.
• Provide high‑touch service to a focused portfolio of Check’s largest partners.
• Analyze escalation trends to uncover root causes and recommend improvements to product, process, and service delivery.
• Partner with Ops, Product, and Engineering to close loops on edge cases, streamline workflows, and simplify for scale.

Required profile

• 5+ years in operations, service delivery, support or a closely related role, preferably with payroll or tax experience.
• Experience in a B2B SaaS or Fintech organization and a proven ability to operate with urgency in high‑complexity, fast‑moving environments.

Required skills

• Slack
• Claude Cowork
• Notion
• Zendesk

What we offer

• Remote, hybrid, or office‑based work options across the United States, with offices in New York City and San Francisco.
• Team offsites, an annual three‑day retreat, regular happy hours, game nights and meals on Tuesdays and Thursdays.