Service Coordinator

About the role

The Service Coordinator oversees daily service operations, dispatches technicians, and acts as the communication hub between customers, field staff, vendors, and office personnel. This position ensures service requests move smoothly from intake to completion while maintaining accurate documentation.

Key responsibilities

• Coordinate with office and field teams to schedule and dispatch service calls based on urgency, skill set, and availability.
• Monitor technician progress, update the dispatch board, and provide real‑time status to customers.
• Source and purchase parts, track orders, process warranty claims, and maintain parts inventory records.
• Serve as the primary point of contact for customers, delivering updates on scheduling, parts status, and job completion.
• Support vehicle fleet assignments, schedule meetings, and handle administrative tasks as needed.

Required profile

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with computer systems, scheduling software, and Microsoft Office.

Required skills

• Customer focus and effective communication.
• Team collaboration and problem solving.
• Time management and meticulous attention to detail.
• Vendor relationship management.
• Adaptability and multitasking.