Senior Trader Onboarding Operational Readiness Analyst

About the role

The Senior Trader Onboarding Operational Readiness Analyst will lead quality‑assurance governance and SLA monitoring for identity verification, sanctions screening and customer identification processes. You will design operational‑readiness frameworks, SOPs and QA scorecards to support Topstep’s expansion into regulated KYC and EDD pathways.

Key responsibilities

• Execute daily audit sampling of IDV, sanctions and CIP cases, tracking SLA performance and queue metrics.
• Develop scalable KYC/EDD frameworks, including QA scoring models, decision trees and testing protocols.
• Serve as the primary liaison to Compliance, translating policy changes into operational procedures.
• Author, maintain and audit SOPs, job aids and training modules for current and future regulated workflows.
• Analyze screening match rates and false‑positive trends, recommending logic refinements for vendor tools.
• Own operational‑readiness checklists, conduct UAT for vendor enhancements and product releases, and lead monthly calibration sessions.

Required profile

• 2‑4 years of experience in QA, operational readiness, compliance testing, internal audit or risk operations within fintech or financial institutions.
• Deep familiarity with IDV, CIP and sanctions screening workflows and strong knowledge of KYC/AML and EDD frameworks.
• Proven ability to design, document and operationalize new procedures, training programs or quality frameworks for scaling teams.
• Experience translating complex compliance policies into clear, repeatable operational procedures.
• Strong analytical skills for root‑cause error analysis, SLA performance evaluation and process optimization.

What we offer

• Fully remote to hybrid work environment with a collaborative culture.
• Seven company‑paid holidays, generous family leave and front‑loaded PTO.
• Competitive 401(k) matching, health, dental and vision insurance for full‑time employees.
• Vacation bonus for taking five consecutive days off.
• Food and groceries budget plus health and wellness contributions.