Senior Support Engineer (North America)

About the role

At Sanity.io we’re building the future of AI‑powered Content Operations. We’re looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale.

Key responsibilities

• Independently own and resolve complex technical issues for enterprise customers.
• Lead investigations into ambiguous or high‑severity issues and maintain clear communication during incidents.
• Produce high‑quality minimal reproductions, reusable code snippets, and structured issue reports.
• Provide informal mentorship and technical guidance to other Support Engineers.
• Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
• Author and improve documentation, guides, and self‑serve resources.
• Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
• Participate in community support rotation and model high standards of clarity and empathy.
• Own issues end‑to‑end, including a paid on‑call rotation for high‑severity production incidents.

Required profile

• Remote on the West Coast (PDT) in North America.
• 4+ years of hands‑on experience in developer support or engineering roles.
• Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
• Demonstrated success in independently owning complex issues from diagnosis to resolution.
• Ability to elevate teammates through thoughtful collaboration, clear communication, and informal mentorship.
• Comfortable operating under pressure while maintaining clarity and empathy.

Required skills

• JavaScript
• TypeScript
• Next.js

What we offer

• A highly‑skilled, inspiring, and supportive team.
• Positive, flexible, trust‑based work environment encouraging long‑term growth.
• Global, multicultural group of colleagues and customers.
• Comprehensive health plans and perks.
• Competitive salary and stock options program.