Senior Strategic Account Manager

About the role

Videa is looking for a Senior Strategic Account Manager to own its most important customer relationships and set the standard for managing large DSO partners as the company scales. This senior, executive‑facing role will act as the single point of accountability for a small portfolio of strategic dental service organization accounts.

Key responsibilities

• Own end‑to‑end relationship and account strategy for a select group of strategic DSO partners, from executive sponsors to practicing clinicians.
• Develop and evolve long‑term account plans that deepen trust, expand product adoption, and position Videa as an indispensable partner.
• Represent Videa at the executive level internally and communicate the product roadmap and priorities to customers with clarity.
• Drive commercial health of accounts—including retention, adoption, and expansion—in partnership with the CRO and lead contract negotiations.
• Translate contractual commitments into shared action plans and hold both Videa and the customer accountable.
• Identify growth opportunities within accounts and nurture them over time.
• Run cross‑functional operating rhythms, aligning Engineering, Product, and Clinical teams to deliver on commitments.
• Establish executive business review cadences, account plans, and reporting to provide leadership visibility into account health.
• Build the playbook and governance model for scaling the strategic accounts function.

Required profile

• 7+ years managing large, complex, executive‑level customer relationships in enterprise SaaS, health tech, or a similarly regulated, multi‑stakeholder environment.
• Proven ability to turn around stalled or underperforming accounts and to articulate concrete improvement plans.
• Experience working closely with C‑level executives and cross‑functional product, engineering, and clinical teams.
• Strong commercial acumen with a track record of driving retention, adoption, and expansion.

Required skills