Senior Site Reliability & Automation Engineer (Customer Facing)

About the role

Bitdeer’s NeoCloud is building an AI‑operated GPU cloud where reliability is the product. As a Senior Site Reliability & Automation Engineer you will own the end‑to‑end reliability of the customer‑facing GPU service, ensuring tenants meet their SLAs for availability, job completion, and provisioning latency.

Key responsibilities

• Design, implement, and operate production Kubernetes clusters optimized for GPU workloads at scale (100–10,000 GPUs).
• Manage Nvidia GPU operator, device plugins, MIG configuration, GPU time‑slicing, and multi‑tenant allocation policies.
• Implement topology‑aware scheduling, including GPU locality, NVLink domain awareness, and network rail affinity.
• Handle tenant lifecycle: onboarding, quota management, isolation enforcement (namespaces, network policies, RBAC, resource quotas, pod security), and off‑boarding.
• Automate Bare‑Metal‑as‑a‑Service provisioning, handoff, lifecycle, and reclamation.
• Define and monitor SLIs/SLOs/SLAs for cluster availability, job completion rates, provisioning latency, and API availability.
• Lead incident management with customer communication, runbook automation, and escalation processes.

Required profile

• Senior‑level SRE or automation engineer with proven experience in large‑scale GPU cloud environments.
• Strong background in Kubernetes administration and production operations.
• Hands‑on experience with Nvidia GPU tooling (operator, MIG, device plugins).
• Demonstrated ability to design observability, automation, and reliability frameworks for multi‑tenant services.

Required skills

• Kubernetes
• GPU
• Nvidia GPU operator
• Device plugin
• MIG configuration
• GPU time‑slicing
• Multi‑tenant GPU allocation
• Topology‑aware scheduling
• NVLink
• Network rail affinity
• Quota management
• Namespaces
• Network policies
• RBAC
• Resource quotas
• Pod security
• Bare‑Metal‑as‑a‑Service
• Automation
• Runbook automation