Senior Product Support Engineer – Medical Devices

About the role

Leads the end‑to‑end design, implementation and deployment of complex infrastructure solutions for medical devices, acting as a trusted advisor to clients and stakeholders. Provides expert guidance on infrastructure strategies, emerging technologies and solution roadmaps.

Key responsibilities

• Design, implement and deploy complex infrastructure solutions aligned with client requirements and industry best practices.
• Drive implementation, integration and optimization of advanced infrastructure environments, ensuring seamless interoperability across platforms, third‑party applications and legacy systems.
• Troubleshoot highly complex infrastructure issues, conduct root‑cause analysis and implement long‑term corrective actions.
• Perform advanced testing, validation and performance optimization to maximize reliability, security and operational efficiency.
• Establish and maintain configuration management, version control and governance processes.
• Develop comprehensive technical documentation, operational procedures and knowledge‑sharing resources.
• Champion continuous improvement by staying current with emerging technologies and leveraging product expertise.

Required profile

• Minimum 8 + years of experience in infrastructure engineering support, cloud technologies, system administration or similar within health‑tech, hospital or medical‑device environments.
• Bachelor’s or master’s degree in Computer Science, Software Engineering, Information Technology or a related field.
• Proven ability to manage multiple projects in a global, customer‑facing environment.
• Strong collaboration and communication skills, thriving in a team‑oriented culture.

Required skills

• Virtualization technologies
• SQL
• Microsoft Windows operating systems
• Linux
• Citrix
• Rhapsody (preferred)
• XML interfaces (preferred)
• DICOM interfaces (preferred)

What we offer

• Salary range $142,000 – $227,000 per year.
• Annual incentive bonus and potential long‑term incentives.
• Comprehensive total rewards benefits: generous PTO, 401k with up to 7 % match, HSA with company contribution, stock purchase plan, education reimbursement.
• Equal employment opportunity and drug‑free workplace.