Senior Leader, Key Account Development

About the role

As our Sr Leader, Key Account Development, you will successfully act as a player‑coach leadership model, directly managing complex, high‑value accounts while providing guidance, coaching, and oversight to ensure consistent execution, best practices, and customer outcomes across the key account portfolio. The role drives account retention, growth, asset planning, and contract performance while supporting capability development and alignment across teams.

Key responsibilities

• Act as primary contact for key accounts, overseeing customer satisfaction, retention, contract compliance, and business growth.
• Present performance results, business recommendations, and account strategies to executive customers and internal leadership.
• Analyze account performance, financial metrics, and market trends to identify risks, opportunities, and corrective actions.
• Coach and mentor sales team members on account planning, customer engagement, opportunity management, and solution‑based selling.
• Lead cross‑functional collaboration to standardize account management practices, improve execution consistency, and strengthen customer relationships.
• Manage complex, high‑value accounts while providing guidance and oversight to ensure consistent execution and best practices.

Required profile

• 7+ years of progressive experience in account management, service operations, or sales within the elevator or related industrial services industry.
• Demonstrated experience managing large, complex, multi‑site or national accounts.
• Proven experience acting in a lead, mentor, or informal people‑leadership role (training, coaching, managing performance).
• Experience influencing cross‑functional teams without direct authority.
• Preferred: prior experience leading national or enterprise customers; experience supporting multiple account managers or project managers; exposure to multi‑business line portfolio management; formal training in solution‑based selling, account management, project management, or leadership development.

Required skills

• CRM systems
• account management tools

What we offer

• Competitive salary
• Flexible work schedule
• 401(k) employer match and non‑elective contribution
• Medical, dental, vision insurance
• Tuition reimbursement
• Well‑being programs and various insurance options