Senior General Manager – Retail Store Leadership

About the role

Victra, the largest Verizon Authorized Retailer in the United States, is seeking a Senior General Manager to lead one of its high‑traffic stores. You will be responsible for shaping the guest experience, coaching a team of sales associates, and driving both sales performance and operational excellence.

Key responsibilities

• Direct day‑to‑day activities of the entire store staff, ensuring alignment with company vision.
• Coach, mentor, and develop the Assistant General Manager and sales associates.
• Achieve and exceed sales targets while maintaining inventory compliance and loss‑prevention standards.
• Implement sales tools, promotions, and innovative traffic‑generation initiatives.
• Handle guest escalations and resolve issues promptly.
• Participate in weekly sales leadership calls, training courses, and special projects.

Required profile

• Proven experience in retail store management with a track record of meeting or surpassing sales goals.
• Strong leadership style that motivates teams in a fast‑paced environment.
• Ability to analyze performance metrics and act on insights.
• Excellent communication skills to convey company objectives to staff.

Required skills

• Retail sales process knowledge.
• Inventory management fundamentals.
• Loss‑prevention best practices.
• Basic proficiency with sales reporting tools.

What we offer

• Paid training and ongoing development programs.
• Premium health, dental, and vision insurance.
• 401(k) match and tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses, contests, and clear career‑advancement pathways.