Senior Customer Success Manager – Ostro

About the role

Ostro, a business unit within Veeva, is reshaping how life‑science companies engage healthcare professionals and patients through AI‑driven experiences. We are seeking a strategic Client Partner who will act as a trusted advisor to enterprise pharmaceutical clients, influence product innovation, and help grow critical partnerships.

Key responsibilities

• Build trusted relationships with enterprise pharmaceutical clients and serve as a strategic advisor to commercial stakeholders.
• Understand each client’s business objectives and design strategies that maximize adoption, engagement, and long‑term success.
• Partner with Product, Engineering, Creative, and Commercial teams to deliver exceptional client experiences.
• Translate campaign performance, analytics, and market insights into actionable recommendations that drive business results.
• Advocate for customer needs and influence the future direction of the Ostro platform.
• Lead complex, multi‑stakeholder initiatives while managing priorities, budgets, and timelines.
• Identify expansion opportunities and help clients realize greater value from Ostro.

Required profile

• 4+ years of experience in digital marketing strategy, client services, or account management within a healthcare, pharmaceutical, or life‑science agency.
• Proven track record of building trusted client relationships and managing complex enterprise accounts.
• Experience developing digital strategies across websites, social, display, or other omnichannel programs.
• Experience supporting pharmaceutical product launches and promotional review, including Veeva Vault PromoMats.
• Strong analytical skills with the ability to turn performance data into strategic business recommendations.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Willingness to travel to client sites approximately once per quarter.
• Must have launched HCP and patient websites and possess deep pharma knowledge.

Required skills

• Veeva Vault PromoMats

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.
• Base salary $115,000 – $170,000, with potential variable bonus and stock awards.