Senior Cargo Agent – San Francisco

About the role

Emirates SkyCargo is seeking a Senior Cargo Agent to join its fast‑paced team at the San Francisco hub. You will act as the primary point of contact for customers, ensuring a consistent, high‑quality service while coordinating with ground handling agents (GHA) and internal teams.

Key responsibilities

• Provide customers with accurate information on rates, bookings, regulations and resolve enquiries.
• Monitor and oversee GHA service to ensure compliance with Emirates standards, including load control, safety and space maximisation.
• Handle import cargo receipt, breakdown, and resolve related issues.
• Prepare and verify cargo documentation in line with local regulations and company policies.
• Update flight handling reports, identify irregularities and dispatch post‑flight information promptly.
• Process telephone reservations, resolve queries, complaints and claims.
• Support and coach junior Cargo Agents and cover operational duties as required.

Required profile

• Minimum GCSE level education or equivalent.
• At least 3 years of experience in airline or cargo operations, including 2 years as a Cargo Agent.
• Fluency in English and the local language.

Required skills

• Proficiency with Microsoft Word and Excel.
• Strong PC‑based skills, including email handling.
• Knowledge of Dangerous Goods regulations (DG certificate preferred).
• Understanding of Weight & Balance procedures and Live Animal regulations.

What we offer

• Competitive salary package.
• Travel benefits such as flight and hotel discounts worldwide.
• Opportunity to work within a globally recognised brand focused on innovation and excellence.