Salesforce Business Systems Analyst

About the role

We are looking for an experienced Salesforce Business Systems Analyst to join Saronic Technologies’ Enterprise Technology team in Austin. The role combines traditional business analysis with light Scrum Master duties, focusing on our Salesforce ecosystem built on Sales Cloud and Field Service Lightning.

Key responsibilities

• Partner with sales, service and operations stakeholders to gather and document requirements, functional specs, user stories, acceptance criteria and process flows.
• Translate business needs into development‑ready scope that respects the Salesforce data model, automation, security, sharing and reporting.
• Act as the in‑house functional expert, advising on best‑practice configurations and preventing technical debt.
• Manage multiple Salesforce initiatives simultaneously, tracking action items, deadlines and dependencies.
• Coordinate with product owners, developers and integration partners (MuleSoft, Slack, ERP, marketing platforms) to ensure seamless delivery.
• Support Agile ceremonies such as backlog refinement, sprint planning, daily stand‑ups, sprint reviews and retrospectives.

Required profile

• Detail‑oriented professional with proven experience delivering Salesforce solutions in an enterprise environment.
• Comfortable juggling several projects and competing deadlines while maintaining quality.
• Strong communication skills to act as a liaison between business stakeholders and technical teams.

Required skills

• Salesforce (Sales Cloud, Field Service Lightning)
• MuleSoft
• Slack
• ERP and marketing platform integrations
• Agile and Scrum methodologies