Sales & Service Manager

About the role

Seaside Plumbing is seeking a high‑performance Sales & Service Manager to lead, coach, and develop a team of service technicians. You will be accountable for team performance, customer experience, and revenue growth while embodying the company’s values of ownership, empathy, and courage.

Key responsibilities

• Lead, coach, and develop a team of service technicians, setting clear expectations and holding them accountable.
• Conduct ride‑alongs, one‑on‑ones, and ongoing coaching to improve performance.
• Drive revenue through technician execution and partner with dispatch and customer service to optimize operations.
• Monitor KPIs, address performance gaps, and take corrective action.
• Support hiring, onboarding, and development of new technicians.
• Step in to resolve technical challenges and close sales when needed.
• Ensure every customer receives a 5‑star experience and resolve issues professionally.

Required profile

• Naturally leads and holds people accountable.
• Comfortable having tough conversations and coaching others.
• Committed to both people development and performance results.
• Proactive ownership and consistent follow‑through.

What we offer

• Competitive pay.
• 100% paid health, dental, and vision for you and your family.
• 401(k) with 4% match and profit sharing.
• Paid time off and holidays, with no emergency on‑call.
• Gym membership.