RVP Solutions Engineering, Mid-Market and Enterprise

About the role

This is the leader who builds and owns Solutions Engineering at Serval. You’ll define the function from the ground up: the strategy, the hiring bar, the playbook, and the technical motion that turns sophisticated IT and security buyers into customers.

Key responsibilities

• Own the Solutions Engineering function – strategy, hiring plan, team structure and the technical motion that drives pilots for every prospective customer.
• Act as a player‑coach: lead strategic technical deals while building a team that can scale the same process.
• Create the SE toolkit from scratch – demo environments, reference architectures, evaluation frameworks, FAQs and competitive positioning.
• Define the technical sales motion with founders and account executives, codifying value‑based use cases and success criteria.
• Establish metrics and operating cadence – technical win rates, pilot conversion, time‑to‑value and forecasting inputs.
• Bridge field feedback to Product, capturing objections and feature gaps to shape the roadmap.

Required profile

• A builder and leader who can scope deals, stand up demos and win technical decisions, then scale the process through a team.
• Deep technical credibility with CIOs, Heads of IT and security leaders, and a track record of hiring and developing strong technical sellers.
• Comfortable operating on the AI frontier, fluent in agentic and LLM‑powered systems deployed in enterprises.
• Systems thinker who creates repeatable processes, metrics and predictable outcomes.
• Thrives in ambiguity, owning end‑to‑end outcomes without waiting for direction.

Required skills

• Identity providers (IdPs) and SCIM integration.
• IT Service Management (ITSM) and ticketing systems.
• SaaS administration and API integration.
• Access management, least‑privilege and just‑in‑time access controls.
• Security and compliance considerations for enterprise deployments.
• AI automation, LLM‑powered agents and modern enterprise AI workflows.

What we offer

• Impact: shape the success of a fast‑growing AI automation platform.
• Growth: build a fundamentally new AI product offering with strong investor backing.
• Culture: join a team that values innovation, ownership, accountability and fun.