RMA Data Entry Analyst

About the role

The RMA Data Entry Analyst supports Vigilant’s Operations team by accurately entering, reviewing, and maintaining Return Merchandise Authorization (RMA) and import‑related data. Working remotely, the analyst ensures shipment documentation, return information, and client records are processed with precision, timeliness, and compliance.

Key responsibilities

• Enter, update, and maintain RMA data across internal systems and Excel‑based logs.
• Review import documents for accuracy, completeness, and compliance, flagging discrepancies.
• Manage a shared inbox, organizing and responding to emails related to active shipments and RMA activity.
• Maintain complex Excel logs that include filters, formulas, and conditional formatting.
• Support tracking of active shipments and ensure timely movement of required documentation.
• Collaborate with Vigilant staff, partners, and clients to resolve issues and maintain workflow continuity.
• Ensure all data entry and documentation meet internal standards and client requirements.
• Identify potential problems early and pursue solutions aligned with company values.

Required profile

• Bachelor’s degree preferred in Business or a related field.
• Data entry or administrative experience preferred.
• Familiarity with invoices and general U.S. customs clearance processes is helpful.
• Experience reviewing import documents and identifying discrepancies.

Required skills

• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft Excel, including filters, formulas, and conditional formatting.
• Proficiency with Microsoft Word.
• Proficiency with Microsoft SharePoint.

What we offer

• Health insurance with HSA & FSA, vision, dental, and supplemental plans.
• Company‑paid STD, LTD, Life Insurance/AD&D, and Employee Assistance Program.
• 401K plan with company match.
• Employee perks program and a supportive remote work environment.