Retail Sales Associate – Charlotte

About the role

Do you have a passion for coffee and a knack for exceptional customer service? Join our team as a Retail Sales Associate, the welcoming face of our boutique, guiding customers to discover their perfect coffee match and creating unforgettable experiences.

Key responsibilities

• Act as a brand advocate, sharing Nespresso’s sustainability and recycling mission.
• Greet and engage customers, creating a memorable boutique experience.
• Listen to customer needs and recommend personalized coffee and machine solutions.
• Provide complimentary coffee tastings and share product knowledge to drive sales.
• Maintain an elegant boutique environment, including shipments, displays, stock, and cleanliness.
• Collaborate with team members to ensure a cohesive and successful work environment.
• Participate in training to develop coffee expertise and sales skills.

Required profile

• People‑oriented with a strong desire to deliver exceptional customer service.
• Comfortable working in a fast‑paced retail setting and adapting to change.
• Punctual and available for opening, closing, weekend, and holiday shifts.
• Patient and resourceful when troubleshooting day‑to‑day challenges.

What we offer

• Competitive hourly pay of $21 plus quarterly bonuses for team sales and service goals.
• Training to become a coffee expert and access to a free Nespresso machine and coffee allowance.
• Comprehensive benefits including 401k match, health and mental wellness programs, educational reimbursement, and commuter benefits.
• DE&I resource groups, pet adoption reimbursement, employee recognition program, and discounts at over 2,000 companies.