Remote Patient Care Specialist (English & Russian)

About the role

A remote Patient Care Specialist who speaks both English and Russian is sought to support patients and health plan members by phone and email. Working from home, the specialist helps with appointment scheduling, plan enrollment, patient follow-ups and general inquiries, with a focus on empathy, accuracy and professionalism.

Key responsibilities

• Handle customer inquiries and give accurate information by inbound and outbound phone calls and email
• Make primarily outbound calls to patients to schedule medical appointments
• Schedule, confirm and reschedule appointments, and follow up on them
• Enroll members in health plans and explain plan-related information
• Answer questions about appointment details, provider availability and scheduling timelines
• Provide information on test result availability and expected turnaround times where applicable
• Maintain detailed records of customer interactions and perform related administrative tasks

Required profile

• Proficiency in spoken and written English and Russian
• Availability Monday to Friday, 9:00 AM to 5:00 PM EST
• Previous customer service experience; healthcare experience is a plus
• Reliable computer (Windows 10 or newer), dual monitors and stable high-speed internet

Required skills

• Microsoft Office (Word, Excel, Outlook)
• Ability to learn new systems and software quickly
• Strong organization and multitasking in a fast-paced environment

What we offer

• 100% remote position, full-time (40 hours per week), paid in USD
• Long-term career opportunity in a supportive environment