Regional Support Supervisor (Orlando, FL)

About the role

The Regional Support Supervisor oversees a pod of branch offices in Orlando, providing administrative, operational and customer‑service support. Acting as the first point of escalation, the supervisor ensures smooth workflow, coverage across offices and delivers coaching to Regional Support Specialists.

Key responsibilities

• Serve as primary escalation point for questions and issues across the pod.
• Manage daily workflow, employee absences and team huddles.
• Coach and develop Regional Support Specialists, providing performance feedback.
• Coordinate with Branch Managers and support office promotions, sales meetings and onboarding events.
• Maintain office organization, supplies, mail distribution and facility upkeep.
• Deliver white‑glove service to agents and clients, handling technology, process and operational inquiries.
• Process agent transactions, commission payments and ensure compliance through MLS, Transaction Manager, Trident and OnBase systems.
• Handle special projects, compliance issues and act as liaison with internal departments and business partners.

Required profile

• Proven experience in office administration or support operations.
• Strong leadership and coaching abilities.
• Excellent customer‑service orientation and communication skills.
• Ability to manage multiple offices and prioritize workload.
• Detail‑oriented with a focus on compliance and accuracy.

Required skills

• Familiarity with MLS systems.
• Experience using Transaction Manager software.
• Knowledge of Trident platform.
• Proficiency with OnBase document management.