Regional Field Service Manager

About the role

Wabtec is looking for a Regional Field Service Manager based in San Francisco, CA, to oversee field service operations across the West Coast region. The role leads a team of field service technicians, drives operational excellence and ensures strong performance in customer service, operational efficiency and workplace safety. It involves up to 50% travel across the West Coast.

Key responsibilities

• Lead, coach and develop a team of Field Service Technicians, promote accountability and teamwork, run performance evaluations and support recruitment, onboarding and retention
• Oversee daily field service operations, monitor KPIs such as response time, first-time fix rate, customer satisfaction and safety, and implement process improvements
• Enforce company policies, procedures and safety standards, support incident investigations and conduct field visits, audits and safety discussions
• Serve as a primary escalation point for customer issues, build relationships with key customers and stakeholders and deliver high-quality service
• Manage regional service budgets (labor, travel, operational expenses), support revenue growth and use data to guide decisions and forecasting
• Partner with Sales, Operations, Engineering and Safety teams, and share regular updates on regional performance

Required profile

• Bachelor's degree or equivalent experience
• 5+ years of experience in field service, operations or technical service management
• Proven leadership experience managing field-based or distributed teams
• Strong understanding of workplace safety practices and regulatory compliance
• Ability to travel frequently throughout the West Coast region (up to 50%) and work in rail yards and other outdoor field environments

Preferred qualifications

• Relevant safety training or certifications
• Experience in technical service environments (transit, industrial or equipment-focused)
• Familiarity with service management and reporting systems
• Demonstrated success improving operational and service performance

What we offer

• Base pay range of $79,100-$112,800, subject to change
• Eligibility for a performance bonus
• Benefits including health, welfare and retirement plans