Referral Coordinator, Tobacco Cessation Clinics

About the role

Ochsner Health is hiring a Referral Coordinator for its Tobacco Cessation Clinics in New Orleans. The role supports the clinics across the company system with minimal supervision, handling scheduling, patient registration and communication with referred patients.

Key responsibilities

• Manage patient referrals to Tobacco Cessation Clinics
• Coordinate appointments for the clinics
• Ensure accurate registration and eligibility of patients with the correct guarantor accounts
• Act as customer service liaison between the clinics and patients
• Support the Tobacco Cessation program's goals and objectives
• Stay informed of applicable federal, state and local laws and accreditation standards and ensure compliance

Required profile

• High school diploma or equivalent
• 3 years of relevant experience (customer service, patient registration, appointment scheduling)
• Ability to work a flexible schedule, including weekends, holidays and on-call availability
• Sedentary work, with the ability to sit for long periods

Required skills

• Proficiency with Microsoft Office (Word, Excel, Access)
• Windows-style applications and keyboard dexterity for data entry
• Preferred: knowledge of the Epic system for registration and scheduling
• Good judgment, organization and time management, and self-direction with little supervision