Ramp Agent – Customer Service (JFK)

About the role

Delta Air Lines is seeking an entry‑level Ramp Agent to join its ground operations team at JFK Airport. You will play a vital part in ensuring passengers’ baggage and cargo are handled safely, efficiently, and on schedule.

Key responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
• Guide incoming and departing aircraft to gate positions to maintain timely connections.
• Protect cargo, baggage, and mail from damage, loss, and weather exposure.
• Operate ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
• Run baggage scanners and computer systems to route items accurately.
• Work shifts that may range from early morning to overnight, based on operational needs.

Required profile

• High school diploma, GED, or equivalent.
• At least 18 years old and authorized to work in the United States.
• Valid driver’s license.
• Proficiency in English.
• Commitment to safety, security, and diversity.

Required skills

What we offer

• Mentorship and career‑advancement opportunities.
• Competitive benefits and a supportive work environment.
• Flexible scheduling based on seniority and flight operations.