Psychiatric Care Manager

About the role

Finger Lakes Community Health (FLCH) is hiring a Psychiatric Care Manager to coordinate and support the delivery of psychiatric services. The role manages psychiatric referrals, keeps patients, providers and behavioral health professionals connected, and ensures timely follow-up and continuity of care. It works with prescribers, psychologists and the integrated care team, and supports psychiatric emergencies. The position spans two locations, so reliable transportation is required.

Key responsibilities

• Manage psychiatric referrals from intake through treatment, and act as the main contact for new referrals
• Coordinate care among prescribers, primary care providers, social workers, therapists, patients and families, and facilitate referrals to inpatient, outpatient and community programs
• Manage care transitions and take part in team meetings, case reviews and care planning
• Support providers daily, help the call center and front-end staff with psychiatric emergencies, and coordinate with the co-located addiction counseling and referral agency
• Advocate for patients, educate patients and families about conditions, medications and treatment options, and adjust care plans
• Take part in quality improvement and monitor performance indicators
• Maintain accurate records in the electronic health record system
• Coordinate schedules for the psychiatry team and supervise its performance, including evaluations, audits, training and disciplinary actions

Required profile

• Bachelor's degree in Nursing, Social Work, Psychology or a related field; Master's preferred; relevant experience can substitute for formal education
• Certification from an accredited nursing program required; psychiatric nursing or Certified Case Manager certification preferred
• 3+ years in psychiatric or behavioral health care, working independently
• Prior supervisory experience preferred
• Valid government-issued photo ID and current CPR certification (can be provided after hire)
• Current, unrestricted NYS Registered Nurse license and completion of continuing education per NYS requirements
• Ability to work in a fast-paced setting, with occasional extended shifts

Required skills

• Strong knowledge of psychiatric disorders and treatment modalities
• Advanced expertise in team communication, conflict resolution and problem solving
• Ability to lead cross-departmental conversations and share knowledge

What we offer

• Monday through Friday schedule, closed all major holidays
• Medical insurance with a 90% employer contribution, plus dental, vision and life insurance
• 3% Safe Harbor 401k contribution
• Robust PTO and education reimbursement