Product Strategy & Operations

About the role

Clipboard is looking for a Product Strategy & Operations professional to own and resolve critical customer problems. You will work directly with our most important client relationships, turning complex issues into clear, actionable plans.

Key responsibilities

• Diagnose and resolve high‑impact customer problems, including complex labor and payroll integrations.
• Build and maintain relationships with stakeholders from on‑site operators to senior executives.
• Translate chaos into structured workstreams with owners, timelines, and clear outcomes.
• Coordinate across product, engineering, and operations teams to ensure issues are fixed.
• Travel to customer sites when in‑person insight is required.

Required profile

• 3‑4 years of consulting or a similar client‑facing role handling demanding, ambiguous problems.
• Comfortable operating with incomplete information and delivering concrete plans.
• Strong written and verbal communication, especially when delivering difficult news.
• Analytical mindset able to dig into data and uncover root causes.
• Preference for outcome ownership over task execution.

Required skills