Product & Research Operations Manager – Human Data

About the role

Cartesia is building next‑generation AI models that learn and interact like humans. We are seeking a Product & Research Operations Manager to design, scale, and run a global evaluation workforce that powers our human‑data pipelines.

Key responsibilities

• Design and implement a multilingual workforce structure covering evaluators, auditors, and leads for TTS products.
• Build capacity models to support continuous evaluation pipelines and data production workflows.
• Manage vendor relationships, negotiate rate cards, SLAs, and throughput guarantees.
• Decide on build, buy, or hybrid workforce models and benchmark cost and performance across regions.
• Design multi‑layer QA systems, track inter‑rater reliability, error rates, and annotator performance.
• Run day‑to‑day operations: task allocation, throughput tracking, SLA adherence, and fatigue‑reduction mechanisms.

Required profile

• 6+ years in operations, workforce management, or data annotation systems.
• Experience managing large contractor or vendor‑based workforces.
• Strong analytical skills with comfort around metrics such as inter‑rater reliability and throughput.
• Ability to design scalable operational frameworks and execute quickly under ambiguity.

What we offer

• Competitive base salary plus an attractive equity package.
• Fully covered medical, dental, and vision insurance for you and your family.
• Generous parental leave (9 weeks paternity, 12 weeks maternity).
• 401(k) retirement plan.
• Monthly commuter allowance and flexible paid time off.
• Daily meals, dinner, and snacks provided on‑site.