Product Management - Semiconductor Equipment (CMP)

About the role

The Applied Global Services Chemical Mechanical Planarization Service Business Unit is looking for a Product Manager in Santa Clara, CA. The role engages early in the Product Development Process to integrate after-sales service planning from concept through final product release, working closely with the equipment Business Unit and cross-functional teams to improve product performance and service readiness for systems installed at customer sites worldwide. It focuses on digital tool-enabled service-product development and New Product Introduction (NPI) customer-site evaluations.

Key responsibilities

• Partner with the BU to integrate service requirements and service-product offerings into PDP and NPI plans.
• Develop new digital capabilities, predictive analytics solutions and differentiated service-product offerings for emerging applications and platforms.
• Lead NPI evaluations and demonstrations at customer sites, covering the statement of work, technical requirements, success criteria, deliverables, schedule commitments and closure.
• Lead cross-functional execution teams and coordinate technical reviews, closing evaluation and service-readiness gaps.
• Define and approve application-support plans and knowledge-transfer packages, and ensure products meet serviceability, reliability, downtime, performance, cost-of-ownership and design-for-service requirements.
• Develop methodologies and digital tools to optimize system performance using machine learning, predictive analytics, matching programs and customer-value models, and adapt existing tools and support complex software deployment.
• Transfer technical findings to product divisions and customer-support teams, and drive readiness of spare parts, training, service documentation, diagnostics, tooling and escalation paths.
• Support product-change management, obsolescence and end-of-life planning, and provide regular program updates on status, risks, decisions and recovery plans.

Required profile

• Bachelor's degree in mechanical, electrical, chemical, materials, software, data analytics or a related engineering discipline; an advanced degree is preferred.
• Typically 7 years of relevant experience in a business unit, application engineering, platform engineering, product support, field service, digital engineering or technical program management.
• Conceptual and practical expertise in semiconductor equipment, preferably chemical mechanical planarization, with knowledge of hardware, process technology, applications, platforms or customer fabrication operations.
• Experience leading matrixed, cross-functional technical programs and customer evaluations; customer-site evaluation experience is preferred.

Required skills

• Working knowledge of product development, NPI, service readiness, product release and field-support requirements.
• Ability to read mechanical drawings, schematics, piping and instrumentation diagrams, system specifications and technical qualification data.
• Programming or scripting experience with Python, C++, HTML, JMP, MATLAB, Excel automation or similar; application-development experience preferred.
• Understanding of digital tools, machine learning, predictive analytics, data pipelines and customer-value models.
• Business acumen: market sizing, segmentation, go-to-market strategy, ROI analysis and stakeholder influence.

What we offer

• Salary of $147,000 to $202,500.
• Full-time position with travel of about 25% of the time; relocation eligible.
• Comprehensive benefits package, with possible eligibility for a bonus and a stock award program.