Product Line Manager III - CMP Field Service Operations

About the role

Applied Materials is hiring a Product Line Manager III for its CMP SBU, based in Hillsboro, OR or Santa Clara, CA. The role supports CMP service operations performance across the region and acts as the FSO focal point for CMP field product support and execution. It drives cross-functional work across service contracts, equipment performance, supply chain, quality, cost, field readiness and customer escalations to meet operating plan commitments and improve the customer experience.

Key responsibilities

• Serve as the FSO focal point for CMP field product support, operational execution and alignment, influencing FSO, SBU/PLM, Sales, SAMs, SPO, Planning, Supply Chain, Quality, Engineering and TPS.
• Track and drive CMP service contract KPIs such as uptime, availability, service quality and cost performance, and review material consumption, labor and service events to improve margins.
• Lead high-level CMP customer and field escalations, working with Engineering, SBU/PLM, TPS and FSO teams to implement corrective actions and reliability improvements.
• Drive CMP repair and refurbishment programs, parts utilization and critical parts shortages, and support new service and cost-reduction programs.
• Ensure CMP field teams have the technical readiness, documentation, parts and support infrastructure needed, and support Service Agreement Readiness for new and existing contracts.
• Communicate operational performance, risks, escalations and recovery plans to senior leadership and lead cross-functional initiatives.

Required profile

• Bachelor's degree in Engineering or a related discipline.
• 4-7 years of experience in semiconductor equipment, services, analytics or software-enabled products; 10-15 years listed in the summary.
• CMP experience strongly preferred (process, hardware, consumables or service).
• Proven experience leading complex, cross-functional programs and strong stakeholder influence without direct authority.
• Ability to work independently with minimal supervision and travel up to 30% of the time; relocation eligible.

Required skills

• Understanding of analytics, diagnostics and equipment health monitoring concepts.
• Ability to explain complex CMP technical topics clearly to customers and executives.

What we offer

• Salary of $108,000 to $148,500 depending on location, hire grade, knowledge, skills and experience.
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program.