Principal Customer Success Manager – Ostro

About the role

Ostro, Veeva’s premier brand engagement platform for life‑sciences companies, is seeking a Principal Customer Success Manager to own key client relationships and drive innovative strategies that maximize ROI. You will act as a strategic advisor for enterprise pharmaceutical clients, championing their commercial goals and shaping the future of healthcare engagement.

Key responsibilities

• Serve as strategic advisor for a portfolio of enterprise pharmaceutical clients, building executive relationships that drive satisfaction, retention and growth.
• Develop and execute client strategies that maximize platform adoption, translate analytics into actionable recommendations, and influence the Ostro product roadmap.
• Partner cross‑functionally to deliver flawless execution of complex projects, manage budgets and timelines, and identify expansion opportunities.

Required profile

• 7+ years of digital marketing strategy, client services or account management experience within a pharmaceutical, healthcare or life‑sciences agency.
• Proven success managing enterprise client relationships and growing strategic accounts.
• Deep understanding of omnichannel digital marketing, including web, social and digital engagement.
• Expertise working with Medical, Legal and Regulatory review processes and FDA promotional guidelines.
• Experience supporting pharmaceutical product launches and Veeva Vault PromoMats submissions.

Required skills

• Veeva Vault PromoMats
• Veeva Vault CRM
• Omnichannel digital marketing platforms

What we offer

• Medical, dental, vision and basic life insurance.
• Flexible PTO, company‑paid holidays and retirement programs.
• 1% charitable giving program.
• Base salary $115,000‑$175,000 plus potential variable and stock bonuses.