Preferred Customer Service Associate

hcmportal · In - Tdc 1 (In110)

New

Junior 🇬🇧 English

Job description

About the role

UPS is hiring a Preferred Customer Service Associate to provide a one-to-one customer service experience for its Preferred accounts. The associate analyzes and resolves problems, handles tracing and claim inquiries, and keeps customers' situations under control until they are resolved, which may include follow-ups and outbound calls.

Key responsibilities

Analyze and resolve Preferred account issues.
Solve tracing and claim inquiries.
Maintain ownership of customer situations through resolution, including follow-ups and outbound calls.
Build and maintain relationships with related internal functions such as Billing, Delivery Information and Operations.

Required profile

High school diploma, GED or international equivalent.
Previous customer service experience preferred.
Permanent employee position.

Required skills

Strong oral and written communication skills.
Strong problem-solving skills.

Questions fréquentes

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Source : ats:workday

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Published 9 hours ago

Expires 1 month from now

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hcmportal

In - Tdc 1 (In110)

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