Practice Assistant – Front Office & Clinical Support

About the role

Geode Health is seeking a Practice Assistant for its Athens, GA office to support both administrative and clinical operations of a fast‑paced outpatient mental health practice. The role is the first point of contact for patients and helps ensure a seamless experience for both patients and providers.

Key responsibilities

• Serve as a welcoming first point of contact and provide exceptional customer service in person, by phone, text, email, and EMR (Athena).
• Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider time and reduce no‑shows.
• Coordinate patient intake, referrals, authorizations, forms, and follow‑up needs while maintaining accurate, secure records.
• Collect payments, document co‑pays, coinsurance, and outstanding balances, and assist patients with payment questions.
• Maintain patient confidentiality, follow HIPAA and safety procedures, and assist during crisis situations.

Required profile

• Passionate about improving the mental health care experience.
• Organized, dependable, and able to take ownership in a fast‑paced environment.
• Strong communicator who works well with patients, providers, and team members.
• Flexible, team‑oriented, and willing to take on tasks wherever needed.

Required skills

• 1+ year medical office or healthcare experience (preferred).
• Excellent communication, customer service, and computer skills.
• Comfortable answering phones and using the Athena EMR system.
• Ability to learn new technology platforms and systems quickly.

What we offer

• Competitive hourly compensation ($20‑$22).
• Flexible schedule with in‑person and virtual patient visits.
• Comprehensive administrative support (front office, accounting, finance, payroll, HR, etc.).
• Professional development opportunities and a supportive clinical community.
• Medical, dental, vision, life insurance, short‑ and long‑term disability, paid vacation and holidays, matching 401k, and state‑of‑the‑art technology.