Platform Automation Engineer II – Unified Communications

About the role

The Common Platforms team at Mapfre Insurance is looking for an experienced Platform Automation Engineer to build and support integrations, automation solutions, and reporting capabilities across Unified Communications and enterprise platforms. This role will improve self‑service capabilities, reduce lead times for service delivery and platform changes, and enable AI‑assisted and agentic services that enhance employee and customer experiences.

Key responsibilities

• Enable self‑service, reduce lead times for platform changes, and support AI‑assisted and agentic solutions through integrations, automation, and data connectivity.
• Design, develop, and support integrations between Unified Communications platforms, enterprise applications, cloud services, and business systems.
• Build automation solutions, APIs, and reporting capabilities that improve operational efficiency, reduce manual effort, and enhance service delivery.
• Collaborate with IT analysts, engineers, product owners, business stakeholders, and vendors to gather requirements and deliver scalable, reliable technical solutions.
• Participate in request fulfillment, operational support, incident management, and a rotating on‑call schedule to develop automation, integrations, and self‑service capabilities that simplify processes and improve service delivery.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Artificial Intelligence, or related field (preferred).
• 3+ years of professional experience in software engineering, systems integration, platform engineering, or automation development.
• Experience designing, developing, and supporting integrations between enterprise applications, SaaS platforms, cloud services, and business systems.
• Experience developing solutions using Python, TypeScript, APIs, web services, databases, and modern software development practices.
• Experience supporting production applications, including troubleshooting, incident response, and continuous improvement.
• Experience working in Agile delivery environments and collaborating with cross‑functional teams.
• Experience leveraging AI‑assisted development tools such as GitHub Copilot, Microsoft Copilot, Cursor, or Claude Code.
• Strong understanding of application integration, REST APIs, event‑driven architectures, and enterprise integration patterns.
• Familiarity with cloud‑native architectures, particularly AWS, and CI/CD practices using Git, GitHub, and Jenkins.
• Experience with Infrastructure as Code and automation frameworks such as Terraform, CloudFormation, or GitHub Actions.
• Experience with relational databases and NoSQL technologies, including data modeling, integration, reporting, and analytics.
• Knowledge of identity and access management technologies, including SSO, OAuth, OpenID Connect, and SAML.
• Customer‑focused mindset with strong verbal and written communication skills.

Required skills

• Python
• TypeScript
• REST APIs
• Web services
• AWS
• Git & GitHub
• Jenkins
• CI/CD pipelines
• Terraform
• CloudFormation
• GitHub Actions
• Relational databases
• NoSQL databases
• SAML
• OAuth
• OpenID Connect
• AI‑assisted development tools (Copilot, Cursor, Claude Code)
• Genesys Cloud CX (bonus)
• SIP / VoIP / Telephony

What we offer

• Purpose‑driven career with focus on growth, well‑being, and impact.
• Comprehensive health coverage, retirement plans, paid time off, flexible work options, and employee discounts.
• Career development through tuition reimbursement, leadership programs, and internal mobility.
• Social responsibility initiatives via Fundación Mapfre.
• Competitive salary range $100,000‑$135,000.
• Equal opportunity employer.