Overnight Driver Services Representative

About the role

Circle Logistics, a third-party logistics (3PL) firm, is looking for a detail-oriented, customer-focused Driver Services Representative in Orlando. It is presented as an entry-level opportunity in freight brokerage and transportation logistics, acting as the link between drivers, customers and internal operations. The role suits people who enjoy working in a fast-paced environment and want to understand freight brokerage operations from load management to shipment tracking.

Key responsibilities

• Respond to driver inquiries and customer concerns with empathy and professionalism, giving clear and concise information.
• Enter new load orders and shipment information accurately into proprietary web-based software systems.
• Conduct proactive check calls to track and trace drivers during pickups and deliveries, building relationships with drivers.
• Coordinate internal correspondence with drivers so that documentation is accurate and shipment status is updated on time.
• Monitor freight movement across multiple tracking platforms, verify delivery times and notify customers of potential delays.
• Collect, organize and maintain complete shipment documentation.
• Maintain consistent outbound call volume while balancing several tasks and meeting daily performance goals.

Required profile

• High school diploma or equivalent.
• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics.
• Preferred: associate's degree or higher, previous call center or customer service experience, familiarity with logistics, transportation or dispatch operations, and knowledge of freight management or shipment documentation.

Required skills

• Strong attention to detail and ability to manage multiple tasks accurately.
• Excellent written and verbal communication.
• Proficiency with Microsoft Suite and web-based software applications.
• Ability to prioritize, organize and meet performance targets; teamwork and problem-solving in fast-paced environments.
• Knowledge of tracking and tracing systems, or willingness to learn them quickly.

Shifts available: 3rd shift (9pm-6am) and overnight shift (7pm-6am).