Order Coordinator

About the role

As an Order Coordinator at Alfa Laval, you will be the first line of support for customers, ensuring orders are accurately entered, confirmed, and shipped on time. You will manage order changes, provide status updates, and handle shipping documentation, contributing to the company’s growth and customer satisfaction.

Key responsibilities

• Enter customers’ orders
• Secure order confirmations
• Facilitate order changes
• Provide updates on order status
• Proactively follow‑up on orders based on local reports/tasks
• Obtain and manage shipping instructions
• Acquire and provide standard order and shipping documentation
• Ensure proper routing of escalations in ServiceNow to the correct departments
• Drive/support continuous improvement activities identified

Required profile

• High School Diploma or GED with relevant experience
• Experience working with customers and/or suppliers
• Ability to speak and write English
• Efficient typing skills
• Ability to handle varying call volumes
• Service‑oriented attitude
• Can work individually and in a team environment
• Ability to execute tasks based on standard operating procedures

What we offer

• Challenging position in an open and friendly environment
• Opportunity to make a true impact on Alfa Laval’s future success
• Healthcare, dental and vision plans
• Robust wellness program
• Generous 401(k) retirement plan
• Paid holidays and paid time off
• Competitive hourly salary of $24‑$26