Operations Processor

About the role

The Operations Processor supports A.E. Perkins by accurately entering and maintaining participant and client records. This remote‑first position begins with two weeks of on‑site training in Carrollton, TX, after which you will work independently to ensure data integrity across the company’s products and services.

Key responsibilities

• Enter participant and client data into internal systems with at least 98% accuracy, meeting established SLAs.
• Prepare, process, and update new and existing client and participant records while preserving data consistency.
• Research and resolve data entry errors within 24 hours, ensuring timely correction of discrepancies.
• Build and maintain positive relationships with internal teams, addressing inquiries and issues promptly.
• Perform monthly file reconciliations when requested, identifying and correcting discrepancies before reporting deadlines.
• Manage multiple tasks and priorities efficiently to meet organizational goals.
• Assist with additional operational duties as assigned to support team success.

Required profile

• Superior written and verbal communication skills, able to convey information clearly to both technical and non‑technical audiences.
• Highly detail‑oriented with a strong commitment to data accuracy.
• Ability to troubleshoot and resolve issues quickly and independently.
• Strong organizational and time‑management abilities in a fast‑paced environment.

Required skills