Office Associate - Administrative Hearings

About the role

The Illinois Department of Human Services is hiring two Office Associates (class title 30015, skill option Keyboarding) for its Office of General Counsel, Division of Administrative Hearings and Rules, Bureau of Hearings, in Chicago. The position is full-time, salaried, 8:30am-5:00pm Monday to Friday with flex-time and a one-hour unpaid lunch, and requires reporting to the headquarters as needed depending on operational need. Applicants must apply electronically through the State of Illinois online application system.

Key responsibilities

• Answer telephone calls and register oral requests for hearings in real time, or respond to basic questions about the Bureau, the appeals process and the status of hearings.
• Screen materials for the required information, verify that data is accurate, and attach them to the appropriate file, in paper or electronic format.
• Register newly filed written appeals by electronic data entry.
• Perform other duties as required or assigned that fall within the scope of the duties above.

Required profile

• Knowledge, skill and mental development equivalent to a high school diploma.
• Two years of office experience.
• Ability to keyboard accurately at 45 wpm.
• Ability to use personal computers, including Microsoft Word, Excel, Microsoft Outlook and online databases with scanning functions.
• Applicants must be authorized to work in the United States on a full-time basis; the position is a union position.

What we offer

• Anticipated salary of $4,144-$5,429 per month ($49,728-$65,148 per year).
• Pension program and competitive group insurance (health, life, dental and vision).
• 12 paid sick days that carry over, 13 paid holidays, and 10-25 days of paid vacation (10 days in the first year).
• Flexible work schedules where available, 12 weeks of paid parental leave and a deferred compensation program.
• Optional pre-tax programs, GI Bill training/apprenticeship benefits for qualifying veterans, and a commuter savings program in Chicago.